Posts in Case Studies

Using customer measures to drive company performance

A leading national security solutions company needed to provide regular customer satisfaction and performance feedback as part of client national framework agreements. The organisation wanted to take advantage of the customer intelligence this would give them to develop a programme of continuous improvement for their 30,000 end-users nationwide.

Case Studies, Customer satisfaction, Customer measuresJames WisemanJuly 11, 2016

Creating a customer care culture

As part of a strategic review, this international IT services company identified the need to create one shared culture of service excellence and customer care across all its service delivery areas.

IT, Case Studies, Customer CareJames WisemanJuly 11, 2016