“Jane made a significant contribution to the strategic planning process for Advanced Learning, due to her strong grasp of the business and her depth of understanding of our customers. She did a great job of collaborating with my team to get buy-in to strategic change as well as supporting me with the challenge of transforming the business and its culture.”
— Steve Dashwood, formerly Managing Director at Advanced Learning
“We chose to work with Alton as one of our partners on our organisational development projects, including the design of assessment and development centres for our Directors and Partners. We have been impressed with all aspects of his support over the last 10 years. Alton takes time to understand our requirements and delivers reports, assessment methodology and exercises that are fit for purpose. He keeps you informed throughout any project he is involved with. His approach is highly organised, professional and he is a joy to work with. It has been a true partnership experience.”
— Elaine McGleenan, Director of Learning and Organisational Development, KPMG
“Reliance High Tech has worked with Wilson Ainley Consulting for many years as part of delivering two national framework contracts for the NHS. Jane’s extensive skills and expertise, coupled with real attention to detail and strong work ethic ensures we collate valuable, consistent and high quality data on our service delivery and performance from our customers, which is vital ultimately for our drive for continuous improvement. Wilson Ainley are a real pleasure to work with and a valuable asset for our business.”
— Chris Allcard, Head of Lone Worker Services, Reliance High Tech
“At the early stages of creating a Services Division for Endava, spanning both UK and Offshore delivery, my management team identified the strategic goal to create a customer care culture as fundamental success criteria. To do this we needed a framework of tools that our staff could use day to day and the metrics that would identify where we made the difference for our clients.
Having worked with Jane previously, I was confident she could set us on the right path and accelerate with us. With Jane we implemented the framework of tools, she supported us in transitioning ownership of metrics and change to our Offshore teams, and then guided us in steering our staff to deliver with more care, and consistently so, to our clients. Much of what we achieve today with our clients is built on the strong foundations we created with Jane at the start of our journey.”
